Use case · Healthcare
Agents that book, reschedule and answer for every clinic you serve.
The problem
What gets in the way today.
Front desks spend the day on the phone and in chat apps answering the same questions.
Booking by phone stops when the front desk closes.
A clinic chain needs one standard of answer across every branch.
Use cases
What your agents do.
Booking and rescheduling
Contacts book, move and cancel appointments in WhatsApp; the agent works from the clinic's real schedule through your adapter.
WhatsAppWeb
Clinic questions
Opening hours, services and preparation instructions, answered from each clinic's own data.
WhatsAppWeb
Hand-off to staff
Anything an agent must not handle goes to a person, who can take over the conversation.
WhatsAppWeb